📶 Success Story: RITNOA Helps Telecom Provider Switch from NetSuite to Odoo — With Game-Changing Results
🏢 Client Overview
Industry: Telecommunications & Mobile Retail
Company Size: 60 Employees
Revenue: $15 Million/year
Previous ERP: Oracle NetSuite
Core Operations:
- SIM sales & activation
- Mobile device inventory & retail
- Recurring billing and customer support
❌ Challenges with NetSuite
Despite NetSuite’s robust feature set, the client faced increasing complexity and high costs:
- High Licensing Fees ($4,500/month for base + user licenses)
- Clunky UX for non-technical staff
- Inflexible Customizations — needed external consultants for every small workflow change
- Data silos between billing, inventory, and support
- No native WhatsApp or SMS integration for customer support
✅ Why They Chose RITNOA & Odoo
RITNOA proposed an Odoo Enterprise solution customized for the telecom industry, enabling:
- Integrated inventory + billing + CRM + Helpdesk
- Real-time dashboards for SIM/device sales
- Low-code workflows & process automation
- Significant cost savings vs. NetSuite
🛠️ Migration Journey with RITNOA
1️⃣ Discovery & Process Mapping (2 Weeks)
- Analyzed NetSuite modules & custom scripts
- Mapped every telecom-specific workflow:
- Device activation tracking
- Commission payouts to agents
- Recurring postpaid billing
2️⃣ Data Migration from NetSuite (3 Weeks)
- Exported & cleansed:
- 5,200 customer records
- 1,800 SKUs (mobile phones, SIMs, accessories)
- 3 years of billing/invoice data
- Used Odoo’s ORM and RPC API to load clean data into Odoo
- Built reconciliation scripts for accounting validation
3️⃣ Customization & Module Setup (4 Weeks)
- Deployed the following Odoo apps:
- Inventory, Sales, Invoicing, Helpdesk, CRM, Subscriptions
- Created:
- SIM card tracking by IMEI
- Auto-billing for prepaid and postpaid plans
- WhatsApp messaging integration via Twilio API
- KPI dashboard: daily activations, returns, agent performance
4️⃣ Training & UAT (2 Weeks)
- Live demo and sandbox training for:
- Frontline retail staff
- Support & finance teams
- Custom manuals provided for helpdesk + invoicing + returns
5️⃣ Go-Live (Weekend Cutover)
- Switched from NetSuite to Odoo over a weekend
- All user accounts, inventory, and billing migrated successfully
- Live monitoring and rapid support during the first 2 weeks
📈 ROI & Tangible Business Impact
| KPI | NetSuite (Before) | Odoo (After) | Improvement |
|---|---|---|---|
| Monthly ERP Cost | $4,500 | $1,100 | 75% cost reduction |
| Ticket Resolution Time | 36 hrs avg. | 8 hrs avg. | ~78% faster |
| Device Return Tracking Time | Manual (Excel) | Automated in 1 click | 100% streamlined |
| Billing Errors | 6–7/month | 0–1/month | 85% fewer issues |
| WhatsApp Follow-up Rate | No integration | 92% open rate | Better engagement |
| ROI on Odoo Migration | — | 210% in 6 months | — |
💬 Client Testimonial
“NetSuite worked… until it didn’t. We needed agility, cost control, and better customer engagement tools. RITNOA delivered on all fronts. Odoo fits our operations like a glove now — and we saved over $40,000 in ERP fees in the first year alone!”
– CTO, (Name Confidential) Telecom Solutions
🧠 What Made the Project a Success
✔️ Industry-specific workflows customized in Odoo
✔️ Seamless migration from NetSuite with zero data loss
✔️ Drastic improvement in customer service and operational speed
✔️ Cost-effective and transparent support from RITNOA INC.
🎯 Conclusion
RITNOA INC. turned a costly, complex NetSuite environment into a lean, powerful Odoo-based ecosystem. The telecom client now operates with increased confidence, visibility, and profitability — thanks to strategic ERP modernization.